How we get started
From first meeting to a watch that works: we start with your environment, design the watch with you and test it before it takes over.
1. We start with an assessment
We review your environment with your IT team:
- What’s already monitored, and how?
- Where is visibility missing?
- Which systems matter most, and where does uptime need to be high?
- How are backups handled, and has restoring from them been tested?
The assessment lays the groundwork for the next steps. The findings are yours, whether or not you continue with us.
2. We design the watch with you
Together we decide what to monitor and how to respond to incidents. We make the division of work clear: what we handle, and when your people need to be called in. The result is a written runbook that you own.
3. We take over the watch
We set up the monitoring and test alerts and escalation paths before the watch starts, so nothing comes as a surprise on the first night. After go-live we fine-tune the monitoring with you so the right things get attention.
And then?
Environments change. We review the watch with you regularly, add what’s new and drop what no longer matters.